Refund and Cancellation Policy

Effective Date: July 2026

Important Notice: TaskExport provides your very first export 100% free of charge. We strongly encourage all users to utilize this free trial to evaluate the formatting, test custom fields, and ensure the Service meets their specific needs before purchasing a pass or subscription.

1. General Refund Rule

Due to the digital nature of TaskExport and the immediate infrastructure and API costs incurred the moment a PDF is generated, all sales are final and non-refundable.

By completing a purchase for either a 24-Hour Pass or a Monthly Subscription, you acknowledge and agree that you waive your right to a refund once access to the premium features is granted.

2. Subscription Cancellations (Monthly Pro)

If you are on the Monthly Subscription plan, you have full control over your billing:

  • You can cancel your subscription at any time through your account dashboard or via the email receipt provided by our Merchant of Record, Paddle.
  • Cancellations take effect at the end of your current paid billing cycle.
  • You will retain full access to all premium features until the cycle concludes.
  • We do not provide prorated refunds for partial months or unused time following a cancellation.

3. 24-Hour Pass

The 24-Hour Pass is a one-time, non-recurring payment that grants immediate premium access for exactly 24 hours. Because the service is delivered instantly and time-bound, no refunds, partial or full, are provided for 24-Hour Passes under any circumstances, including unused time.

4. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. If you have a billing issue or suspect a fraudulent charge, Paddle's support team will assist you in accordance with this policy.

5. Exceptions

While our general policy is strictly no-refund, we may, at our sole discretion, grant exceptions in the following rare circumstances:

  • Duplicate Charges: If a technical error results in you being billed multiple times for the same transaction.
  • Service Outage: If TaskExport experiences a critical, verifiable technical failure that prevents you from generating PDFs for the majority of your 24-Hour Pass duration, and the issue is not related to Asana's API downtime.

6. Contact Us

If you believe you qualify for an exception or have questions about this policy, please contact us before initiating a chargeback with your bank. Unwarranted chargebacks may result in a permanent ban from using TaskExport.

Email: toxalitvinenko@gmail.com